Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 0.5 CEC
• NCICLB Course #11781 - 1 Business CEU
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Delivering remarkable customer service is not just about doing your job. The competitiveness in today's irrigation service industry has changed the way customers expect to be treated. You should take this course if you:

• Have great skills to get the job done but have difficulty communicating with customers.
• See the opportunity to increase your income or profit by increasing your value to the customer.
• Want to improve how your customers view you and your technicians.

This 2-hour workshop uses real-world case studies to identify the “Ten Commandments of Customer Service” that will provide the framework for delivering the level of service customers LOVE!

Format: Live Webinar - 1 hour Date: 12/11/24 at 1:30 PM • IA – 0.25 CEU • NCICLB #12645 - 1 BUS CEU • NJ #001250 - 0.5 CEC • ORLCB - 1 CEH • QWEL - 1 CEU • FNGLA - 1 CEU • LA CES - 1.00 PDH/NON-HSW Instructor: Scott Knowles

Format: Recorded Session - available 24/7

• IA - 1 CEU
• NJ - 1 CEC
• NCICLB Course #11944 - 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Instructor: James Huston This seminar will review key strategies to focus your irrigation contracting business when navigating uncertain times. The attendee will:

• Reinforce understanding of important business management principles.
• Recognize key industry benchmarks and how they are changing during these uncertain times.
• Takeaway strategies to implement into your business.

Who should attend?  Irrigation contractors, business owners and senior management.

Date:  Friday, December 5, 2025; 11:00 AM - 12:00 NOON EST Class format: Live Webinar (recorded presentation available at later date) Class length: 1 hour • IA - 1 CEU • NJ Course #1421 - 1 CEC • NCICLB Course #12897 - 1 CEU • ORLCB - 1 CEH • QWEL - 1 CEU • FNGLA - 1 CEU • LACE - 1 LACES HSW PDH