Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 0.5 CEC
• NCICLB Course #11781 - 1 Business CEU
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Delivering remarkable customer service is not just about doing your job. The competitiveness in today's irrigation service industry has changed the way customers expect to be treated. You should take this course if you:

• Have great skills to get the job done but have difficulty communicating with customers.
• See the opportunity to increase your income or profit by increasing your value to the customer.
• Want to improve how your customers view you and your technicians.

This 2-hour workshop uses real-world case studies to identify the “Ten Commandments of Customer Service” that will provide the framework for delivering the level of service customers LOVE!

Format: Recorded Session - available 24/7

• IA - 1 CEU
• NJ - 1 CEC
• NCICLB Course #11941 - 1 CEU
• ORLCB - 1 CEH
• QWEL - 1 CEU
• FNGLA - 1 CEU

Instructor: Keith Schweiger This 1-hour online course explores the essential elements of developing a plan to select and implement a central control system for large-scale water management.  Specifically, the course will share successful methods to ascertain information to determine the questions, process, objectives, and selection criteria to make sure their expected goal is achieved when looking at central control products. Additionally, the course will cover how to implement a successful control package that encompasses water and labor management philosophies, hardware evaluation, current system status and of course cost. At the conclusion of the course, the learner should be able to:

• Identify level of user irrigation knowledge to maximize central control benefits based on their specific objectives and determine current costs.
• Develop with the user desired and measurable outcomes/goals including what the testing and hands-on phase should look like and the roles of the user’s personnel.
• Create total budgeted costs to ascertain an ROI that can be used in an RFP.

Who should attend?  Water managers, irrigation designers, park superintendents, maintenance contractors, property management personnel and others who are looking to understand more about the various factors involved in the water management of large or multi-location sites.

Format: Online Webinar

•  IA - 1 CEU
• NJ - 1 CEC
• NCICLB Course #12251- 1 Irrigation CEU
• ORLCB - 1 CEH
• QWEL 1 CEU
• FNGLA - 1 CEU