Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 0.5 CEC
• NCICLB Course #11781 - 1 Business CEU
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Delivering remarkable customer service is not just about doing your job. The competitiveness in today's irrigation service industry has changed the way customers expect to be treated. You should take this course if you:

• Have great skills to get the job done but have difficulty communicating with customers.
• See the opportunity to increase your income or profit by increasing your value to the customer.
• Want to improve how your customers view you and your technicians.

This 2-hour workshop uses real-world case studies to identify the “Ten Commandments of Customer Service” that will provide the framework for delivering the level of service customers LOVE!

Format: Recorded Session - available 24/7

• IA - 1 CEU
• NJ - 1 WC CECs
• NCICLB Course #11946 - 1 CEU
• ORLCB - 1 CEH
• QWEL - 1 CEU
• FNGLA - 1 CEU

Instructor: Ted Moriarty With increases in the amount of indoor growing of landscape and agricultural crops, landscape irrigation contractors are getting requests to provide irrigation solutions for these non-traditional growing environments. This seminar addresses some of the options available and the applications:

• Recognize equipment and applications that are different than traditional landscape irrigation installations.
• Identify key areas that must be considered when installing and maintaining indoor growing environments.

Who should attend?  Irrigation contractors, business owners, site managers, service technicians or any installation staff that work on non-traditional landscape irrigation projects.

Format: Recorded Session - available 24/7

• IA - 1 CEU
• NJ - 1 WC CEC
• QWEL - 1 CEU
• FNGLA - 1 CEU

Most sprinkler performance problems are based in hydraulic causes. When hydraulics is ignored, hours are wasted chasing solutions that do not fix the problem, leading to lower profits and unhappy customers. This course uses a simple worksheet to guide the irrigation professional to gather the information about the system with a pump or water meter as the water source. This streamlined method is designed to take minutes and not hours to evaluate the hydraulics to determine where the flow or pressure problems may be.

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 2 WC CECs
• NCICLB Course #11778- 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

The water source for an irrigation system cannot be counted on to be “clean” enough to not cause problems with the proper functioning of the system’s components. Filtration is often overlooked because of the confusion of the selection and installation. Course Outline:

• The Principles Filtration
• Filtration Selection
• Filtration Installation
• Group Practice and Review