Format: Recorded Presentation • IA – 1.0 CEU • NJ Course #001108 - 1 Education CEC • NCICLB Course #12320 - 1 Irrigation • ORLCB - 1 CEU • QWEL - 1 CEU • FNGLA - 1 CEU Instructor: Kurt K.Thompson

Format: Recorded Presentation • IA – 1.0 CEU • NJ Course # - Pending • NCICLB Course # - Pending • ORLCB - Pending • QWEL - 1 CEU • FNGLA - 1 CEU Instructor: Craig Borland

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 0.5 CEC
• NCICLB Course #11781 - 1 Business CEU
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Delivering remarkable customer service is not just about doing your job. The competitiveness in today's irrigation service industry has changed the way customers expect to be treated. You should take this course if you:

• Have great skills to get the job done but have difficulty communicating with customers.
• See the opportunity to increase your income or profit by increasing your value to the customer.
• Want to improve how your customers view you and your technicians.

This 2-hour workshop uses real-world case studies to identify the “Ten Commandments of Customer Service” that will provide the framework for delivering the level of service customers LOVE!

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 0.5 CEC
• NCICLB Course #11780 - 2 Business CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

This seminar looks at the concept of a service contract, considerations and how it can be successfully implemented in the landscape irrigation contracting business. Course Outline:

• Why Service Agreements?
• Marketing – 4 P’s
• PRODUCT - What’s in a Service Agreement?
• PRICING -the Service Agreement
• PLACE - Managing the Service Agreement
• PROMOTING - the Service Agreement