Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 0.5 CEC
• NCICLB Course #11781 - 1 Business CEU
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Delivering remarkable customer service is not just about doing your job. The competitiveness in today's irrigation service industry has changed the way customers expect to be treated. You should take this course if you:

• Have great skills to get the job done but have difficulty communicating with customers.
• See the opportunity to increase your income or profit by increasing your value to the customer.
• Want to improve how your customers view you and your technicians.

This 2-hour workshop uses real-world case studies to identify the “Ten Commandments of Customer Service” that will provide the framework for delivering the level of service customers LOVE!

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 2 WC CECs
• NCICLB Course #11778- 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

The water source for an irrigation system cannot be counted on to be “clean” enough to not cause problems with the proper functioning of the system’s components. Filtration is often overlooked because of the confusion of the selection and installation. Course Outline:

• The Principles Filtration
• Filtration Selection
• Filtration Installation
• Group Practice and Review

 

Format: Recorded Session - available 24/7

• IA - 2 IA CEUs
• NJ - 2 WC CECs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

This class is designed to provide the irrigation technician in the northern and eastern regions of North America with the tools needed to effectively determine if a problem in the landscape is or is not related to water and if not, be able to at least make some basic determination as to what the problem and cause may be. Course Outline:

• Is There Enough Moisture in the Soil?
• Common Turf Diseases
• Common Turf Insects
• Common Turf Annual Weeds
• Common Landscape Plant Issues
• Can Overwatering Make These Worse?

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 0.5 CEC
• NCICLB Course #11780 - 2 Business CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

This seminar looks at the concept of a service contract, considerations and how it can be successfully implemented in the landscape irrigation contracting business. Course Outline:

• Why Service Agreements?
• Marketing – 4 P’s
• PRODUCT - What’s in a Service Agreement?
• PRICING -the Service Agreement
• PLACE - Managing the Service Agreement
• PROMOTING - the Service Agreement

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 2 WC CECs
• NCICLB Course #11779 - 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

This seminar helps the irrigation contractor understand many of the developing standards, codes and green initiatives by examining the potential impact on our industry and their businesses. Course Outline:

• Where is the Industry Going and Why?
• Executive Orders and BMP
• Model Irrigation Ordinance
• SWAT
• EPA WaterSense
• Standards & Codes
• LEED 4.1
• Commissioning

 

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NCICLB Course #12147 - 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

This workshop will present and discuss the principles of two wire faults, the tools needed to accurately troubleshoot and the strategies to resolve them.  The focus will be on improving the learner’s ability to resolve faults and to present strategies to their technicians.

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 2 WC CECs
• NCICLB - Course #11782 - 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Today, even many residential controllers have remote accessibility, and this is rapidly changing the skills required of the irrigation technician.  We will explore the different methods of communication technology used and how to troubleshoot and repair.

Format: Recorded Session - available 24/7

• NJ - 2 CECs

This panel discussion will explore NJ Codes and Laws relative to the NJ irrigation contractor. The panel will be moderated by Chris Pine (IrriTech Training) and will include representatives from NJIA, a licensed NJ Irrigation Contractor, representative from the state of NJ (taxation), and a representative of the Board of Landscape Irrigation Contractors. This course will satisfy the new 2-hour requirement for NJ Codes & Laws for licensed NJ Irrigation Contractor

Format: Recorded Session - available 24/7

• IA - 1 CEU
• NJ - 1 CEC
• NCICLB Course #11944 - 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Instructor: James Huston This seminar will review key strategies to focus your irrigation contracting business when navigating uncertain times. The attendee will:

• Reinforce understanding of important business management principles.
• Recognize key industry benchmarks and how they are changing during these uncertain times.
• Takeaway strategies to implement into your business.

Who should attend?  Irrigation contractors, business owners and senior management.

Format: Recorded Session - available 24/7

• IA - 0.25 CEU
• NJ - 1 CEC
• NCICLB Course #11942 - 2 Business CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Instructor: David Crary, Chris Pine This seminar will review technology available today and how that can solve common business challenges. The attendee will:

• Recognize new technology solutions for business management, marketing and communication.
• Develop more understanding of what problems these technologies will solve.
• Takeaway strategies to implement into your business.

Who should attend?  Irrigation contractors, business owners and senior management.

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 2 CECs
• NCICLB Course #11783 - 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

We are seeing more and more HDPE piping in commercial irrigation system. This seminar will discuss the materials, design, installation techniques and repair from basic to advanced.

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 2 CECs WC
• NCICLB Course #12074 - 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Instructor: Ted Moriarty A successful installation or renovation project depends on determining the best and most feasible course of action to take. This requires making decisions in the field regarding three key elements – sprinkler pressure, spacing, and flow based on the manufacturer’s specifications. This leads to good distribution uniformity and therefore conserving water while keeping the plants healthy. This class will address the fundamental hydraulic principles supporting these three important elements, with an emphasis on spacing and nozzling. Part 1 of the class will focus on choosing the proper nozzles and spacing given existing site conditions that may require “out of the box” solutions. Part 2 will address difficult areas which need to be irrigated with the goal mitigating water waste, such as overspray. New techniques using different approaches for mixing and matching different irrigation equipment will be covered.

Format: Recorded Session - available 24/7

• IA - 1 CEU
• NJ - 0.5 CEC
• NCICLB Course #12082 - 2 Business CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Leading an irrigation contracting business has never been more challenging. From HR complications to cost and availability of materials to changing codes and regulations, a business leader must constantly strike the balance of both managing the business and doing the business. This panel discussion will focus on the pulse of operating a landscape irrigation business today with an eye on strategy for managing the challenges and opportunities that lie ahead. The panel will include Jim Huston (J.R. Huston Consulting), Ted Rightmire (CEO, Hindsite Software), Aaron Knepp (Conserva Irrigation of Columbus) and Chris Pine (IrriTech Training).

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NCICLB Course #12148 - 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Course Objectives:

• Understand the parts and how the trackers operate.
• Properly set up and use the trackers.
• Apply different techniques to be productive and effective using these tools.

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NCICLB - Course #12161 - 2 Business CEUs
• QWEL - 2 CEUs
• ORLCB - 2 CEHs
• FGNLA - 2 CEUs

Instructor:  Kurt Thompson Developing company personnel is essential to the successful growth of any company because it has become very difficult to hire fully trained people. Most of the time training your people by lecturing or just showing how to complete a task is not effective. That is because working adults do not learn as they did when they were a full-time student. This 2-hour presentation introduces an owner, manager, or supervisor to the basic concepts of how adult learners perceive and process information. It also covers some proven, practical techniques, and methods to get the information in a form and size to effectively transfer knowledge to the learner AND get it put to use in the learner’s job. Also great for salespeople to learn about presenting their ideas to their clients!

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NJ - 1 WC CEC
• NCICLB - Course #12162 - 2 Business CEUs
• FNGLA - 2 CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs

This seminar will present and review different strategies of implementing accessible irrigation controllers into an irrigation contracting or landscape management business.  Attendees will develop a better understanding of the business model for this technology.

Format: Online Webinar

• IA - 2 CEU
• NJ - 2 WC CEC
• NCICLB Course #12197 - 2 irrigation CEUs
• ORLCB - 2 CEHs
• QWEL - 2 CEUs
• FNGLA - 2 CEUs

Format: Recorded Session - available 24/7

• IA - 2 CEUs
• NCICLB #11947 - 2 CEUs
• NJ - 2 CECs
• ORLB - 2 CEHs
• FNGLA-2 CEUs

Instructor:  Chris Pine Attendees will develop a better understanding of the different types of connected irrigation controllers available today and what that means to an irrigation technician. They increase their familiarity and comfort level with terminology, especially for Wi-Fi connections and will improve their strategies to troubleshoot connected controllers. We will cover:

• Different types of connected controllers available today with their advantages and disadvantages from a technician’s and end user’s point of view.
• Specific troubleshooting strategies to use on each tec.hnology so that issues can be quickly isolated.
• The language of connected devices and technology, so that the technician is familiar and can speak the lingo.

Who should attend?  Irrigation installation and repair technicians with some field experience installing controllers.

Format: Recorded Presentation • IA – 2 CEUs • NJ - Pending • NCICLB Course # - Pending • ORLCB - 2 CEHs • QWEL - 2 CEUs • FNGLA - 2 CEU Instructors: Dr. Nick Christians, Dr. Adam Thoms

Format: Recorded Presentation • IA – 2.0 Business CEU • NJ Course #001099 - 2 Education CECs • NCICLB Course #12401 - 2 Business CEUs • ORLCB - 2 CEH • QWEL - 2 CEU • FNGLA - 2 CEU Instructor: Jeff McManus